Customer Service Representative - Hearth & Home Technologies : Job Details

We are currently seeking a Customer Service Rep in Raleigh, NC to provide an optimal experience for our customers through ordering, scheduling, and customer support.

Fireside Hearth & Home (FHH) is the worlds largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at www.fireside.com.

This is an on-site 5 days a week position. Hours 8:00am - 4:30pm. This is not a Call Center Environment.

• Schedules installations and service calls as required by the builder and homeowner customers.
• Schedules fireplace startups, builder and homeowner warranty and service calls.
• Handles reschedules and warranty claims promptly and with a high sense of urgency.
• Pulls permits, calls in inspections and closes out permits.

• Receives and processes incoming sales and service orders.
• Ensures that all Purchase Orders from customers are received, are accurate and are linked.
• Answers all phone calls quickly and efficiently to minimize abandoned calls and any voicemail and return all phone calls daily.
• Communicates any issues with the installations or warranty/claims with the appropriate Branch and sales representatives to ensure all customer expectations are met.

• Work with builders to resolve AR issues.
• Collect payments for COD & HOLD customers.
• Invoices all completed jobs daily from the E-Ticket processing folder.

• Experience with scheduling installations or service in new home construction industry preferred.
• High School Diploma or equivalent.
• Excellent written communication skills.
• Must have a good working knowledge of computers.
• Ability to enter data quickly and accurately into all systems.
• Ability to use Microsoft Office software and to learn new programs.

• Competitive compensation with opportunities for career growth
• Excellent Medical, Dental, Vision Insurance
• 401k match
• Quarterly Cash Profit Sharing (after one year of employment)
• Paid Time Off
• Paid Holidays
• Tuition Assistance (after one year of employment)

Hearth & Home Technologies (HHT) is the Residential Building Products division of HNI Corporation (NYSE: HNI). We are the world's leading developer, manufacturer, distributor and installer of hearth products. Our products include a wide variety of gas, electric, wood burning fireplaces, inserts, stoves, fire tables, fire pits and accessories. HHT carries the industrys best and most recognized brands, including: Heat & Glo, Heatilator, Harman, Quadra-Fire, PelPro, Vermont Castings, Outdoor GreatRoom Company (OGC), and Fireside Hearth & Home retail stores and builder design centers. Lakeville, Minnesota is our home, but we have locations throughout the United States. Our driving passion surrounds the pillars of bringing warmth, comfort, and peace of mind to the places people live and gather!