Customer Service Representative - Help at Home : Job Details

Help at Home is hiring! We offer weekly pay and a generous quarterly bonus incentive program! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference. Our team members develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client's care. Benefits Our team is the foundation of our work. We offer:

• Weekly competitive pay plus a quarterly bonus incentive plan
• Direct deposit or cash card offered
• Healthcare, dental, and vision insurance
• Paid time off
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40+ years of history in a high-demand field

Responsibilities

• Maintains the assigned clients' files, employee files and all related paperwork.
• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
• Provides direct training.
• Assigns homecare aides based on the client's overall needs and Plan of Care.
• Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
• Proactively communicates schedules and changes with clients, homecare aides, referral sources, team leads, managers and the branch manager.
• Prepares and submits routine departmental reports as required.
• Records and maintains accurate documentation of the client's condition and overall service.
• Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
• Provides education and coaching on changes to a client's Plan of Care.
• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
• Ensures compliance with local, state, and federal laws as well as with company policies and procedures.
• Performs other related duties as assigned.

Minimum Qualifications

• At least 18 years of age.
• High school graduate or equivalent preferred.
• At least one (1) year experience in health care, preferably in home health; two (2) years supervisory experience.
• Basic computer literacy and typing skills.
• Medicaid, waiver and home healthcare experience preferred.
• Excellent organizational skills; ability to multitask and manage multiple responsibilities.
• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
• Strong problem-solving skills.
• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Physical/Travel Requirements

• Must be able to lift up to 15 pounds at times.
• Ability to travel to client homes when needed.
• The ability to frequently sit, stand, walk, bend, or squat.
• The ability to occasionally crawl, climb or reach above shoulder level.
• The ability to occasionally lift up to and over 50 lbs.