Customer Service Representative - Atkore : Job Details

Customer Service RepresentativeWho we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Who we are looking for: Atkore, a recent recipient of a Great Place to Work© certification, is currently searching for a Customer Service Representative to be based out of Dallas, TX. Reporting to the Sales Manager, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. What you'll do:

• Processing orders, quotes, credits, returns applications and other requests
• Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
• Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
• Answering basic technical inquiries
• Directing advanced technical requests and other unresolved issues to the appropriate resource
• Managing customer accounts
• Promptly responding and assisting customers with damaged shipments and/or misshipments
• Keeping good records of customer interactions and transactions
• Communicating and coordinating with internal departments and outside vendors
• Monitoring product stocking levels and inventory turns
• Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
• Performing other related duties as assigned

What you'll bring:

• High School diploma or equivalent is required.
• Five to seven years business to business experience in a manufacturing or electrical customer service environment preferred
• Experience in stock handling and inventory control preferred
• Technical background preferred
• Computer literacy and experience with Windows, Excel, Word, and Outlook
• Ability to manage a variety of concurrent tasks in a fast-paced work environment
• Time management, planning, and organizational skills
• Effective decision making and problem-solving abilities
• Excellent interpersonal and communications skills
• Strong initiative and adaptable to change
• Must be able to thrive in a team environment
• Need to be detail oriented and have safe work practice
• All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.

Within 3 months you'll:

• Complete Atkore's onboarding and immersion program.
• Gain an understanding of how your role ties into Atkore's mission and strategic plan.
• Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months you'll:

• Handle an assigned territory independently from PO receipt to invoicing.
• Work towards meeting or exceeding the departments daily KPI metrics.
• Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.

Within 12 months you'll

• Develop and/or audit necessary standard work for new and existing tasks.
• Evaluate and propose necessary changes to reporting metrics and methods
• Participate in in-person customer plant visits

Atkore is a four-time Great Place to Work© certified company and a two-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values. Join our team and align yourself with an industry leader! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)