Customer Service Representative - Epitec : Job Details

**Customer Service Representative posted 13 hours ago**

**JOB TYPE:** Full-time, contract **LOCATION:** Ridgefield Park, NJ **JOB SUMMARY FOR Customer Service Representative:**

* Epitec is looking for a Customer Service Representative for a global Electronic company, located in Ridgefield Park, NJ.

* - This is a full-time contract position that will be remote until the office re-opens.

**RESPONSIBILITIES FOR Customer Service Representative:**

* Review incoming consumer complaints via OOP email/letters and assigns to relevant party to follow up for resolution

* Checking incoming CEO emails through client channel and assign it to appropriate dept./OOP agent for follow up.

* (Backup role) Support assigning BBB complaints to relevant party to follow up for resolution

* (Backup role) Assisting Korean speaking customers

* Applicant is responsible to answer Korean Speaking Customer Service Line. (As a back up to Korean hotline agent)

* (Simple inquiries regarding service center or product price, usage of the product, consultation on service request )

* Performance Standards (How will duties be measured):

* - Assigning consumer complaints received within 24 hours

* - Claim root cause analysis and register in GCIC and REVO within 24 hours on assigned date

**JOB EXPERIENCE FOR Customer Service Representative:**

* - Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow up skills.

* - Fully bilingual in Korean/English - able to read, write, speak, and work on a professional level in Korean and English.

* - Proficient with Microsoft Office (Excel, Word, Outlook) - will be reporting on regular basis up to leadership level

* - A team player, self-driven. flexible, dedicated individual -that is able to help out in multiple areas and act as a backup to Korean hotline agent.

* - Few years of experience handling customer service claims.

**SKILL REQUIREMENTS FOR Customer Service Representative:**

* - Bilingual (Korean & English)

* - Proficient with Microsoft Office (Excel, Word, Outlook) - will be reporting on regular basis up to leadership level.

* - Claim root cause analysis and register in GCIC and REVO within 24 hours on assigned date.

We started Epitec with a single focus, Placing People First. Knowing every good endeavor begins with listening and understanding, weve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

Epitec represents the worlds top companies and works to fill their open jobs with the worlds best talent. Thats led to Epitec servicing an impressive list of Fortune 100 companies. Weve also won many awards, including twelve 101 Best & Brightest awards, four MMSDC A.C.E. Awards, multiple Crains awards and multiple Corp! magazine diversity awards. And thats just the beginning, as we work to innovate the way the world thinks about employment.

2021 Epitec Inc **LOCATION:** Mossville, IL **LOCATION:** Seguin , TX **LOCATION:** Plano, TX **LOCATION:** Mountain View, CA **LOCATION:** REDMOND, Washington