Customer Service Representative - Manna Pro : Job Details

>> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1318Location:Dallas, TXDepartment:Customer Service Description **Title:** Customer Service Representative

**Manna Pro Products, LLC is a manufacturer and marketer of animal nutrition and care products. We are committed to bringing innovation, high and consistent quality, and excellent customer service to our customers and consumers.**

We are actively seeking a **Customer Service Representative** to join our growing organization and help us Nurture What You Love!

At Manna Pro, we believe the great work our employees do to Nurture Life can happen anywhere! As part of our employee-first culture, we support continued work flexibility and empower our employees to choose where and how they want to work. Its important to who we are as a company to create a supportive and collaborative environment where individuals can choose what works best for them and their families. We trust our employees to live our core values of Get it Done, Be Purposeful and Create Value whether they choose to come to our offices or work remotely.

**As our Customer Service Representative, youll make an impact by:**

* Processing orders from inception through shipment and invoicing. Handling correspondences and fulfilling customer needs to ensure satisfaction.

* Managing a high volume of customer contacts and communications through phone and email each day.

* Developing an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections.

* Effectively capturing customers product expectations, experiences, satisfaction and likelihood of abandonment.

**What you need to succeed:**

* High school diploma.

* 3-5 years customer service experience.

* Intermediate knowledge of Microsoft Office programs, Google Docs and Adobe.

* Excellent organization and time management skills, effectively using level of independent judgement to prioritize tasks.

**What we have for you:**

* Medical, dental, vision and an employee assistance program to support your well-being

* 401k with company match

* Casual work environment with a focus on teamwork

* Paid parental leave

* Great work/life balance with PTO, paid holidays and more!

Manna Pro Products, LLC, formed in 1985, has deep roots dating back to 1842 as a successor to Carnation Company Milling Division. We are a Global Leader in pet care and nutrition dedicated to nurturing the lives of pets and their families. We have a broad portfolio spanning companion pet, equine, backyard chicken and small animals with brands that include Manna Pro, Nutri-Vet, Fruitables, Natural Care, Espree, Wildly Natural, Vets Best, Simple Solution, Flock Party, Bullymake, Doggie Dallies, Zupreem, Buffalo Range, Calf-Manna, Harris Farms, Bags on Board, Out!, Corona, Nutrigood, Dumor, Free Range, MaxEGlo, Dinovite, and Small World.

**Disclaimer:**

This description is representative only and is not exhaustive of the tasks this position may be required to perform.

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