Location: Santa Monica, CA, United States
Department: Operations Type: Full Time
Customer Service Representative
Role Summary
We are looking for Customer Service Representatives to join our team. As a Customer Service Representative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can interact with new customers while remembering returning guests and making the customer feel welcomed and valued.
Key Results Area
Assist guests with managing their accountsNavigate between multiple and concurrent computer applications, including phone, chat, and emailProvide customer service when problems arise and help to find solutionsAdaptability to the fluctuating needs of the businessAssist customers by always providing exceptional customer serviceComplete all training as assigned by managementManage conflict resolution and make decisions through a delicate balance of integrity and partner resourcingSkills & Qualifications
High School Diploma or equivalentSound judgment and decision makingComputer proficiency within a Microsoft Windows environment, specifically Microsoft OfficePrior customer service experience requiredExcellent verbal, written, and interpersonal communication skillsXPDEL, Inc. is committed to an inclusive workplace that
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