Customer Service Representative - Rose International : Job Details

Customer Service Representative

Rose International

Job Location : Nashville,TN, USA

Posted on : 2024-09-22T11:36:22Z

Job Description :

Hybrid Schedule (3 days office, 2 days remote)

Education & Experience Required:

  • Degree requirement, Associates or Bachelors.

  • If High School Diploma only, must have 8+ years' experience in customer service.

  • Degree or equivalent experience desired.

    Technical Skills

    (Required)

  • Data Analysis.

  • Effective Communication.

  • Problem Solving.

  • Ability to accurately document and record customer/client information.

  • Previous experience with computer applications, such as Microsoft Office.

    (Desired)

  • Previous experience with Salesforce or similar Customer Relationship Management tool.

    Soft Skills

    (Required)

  • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.

  • Ability to work independently and manage one's time.

    Job duties:

  • Addressing and resolving customer issues and inquires.

  • Ensuring all customer communication is clearly documented.

  • Identifying issues and determining appropriate course of action for effective resolution.

  • Processing results from analysis of data.

  • Execution of customer service standard processed. Maintaining customer accounts and relationships.

    Typical task breakdown:

  • Customer Service portal and email box inquires.

  • Customer account reconciliation.

  • Reviewing and researching customer requests related to disputed transactions, refunds, payment instructions, etc.

  • Assist with incoming and outbound customer calls.

    Interaction with team:

  • Daily interaction and collaboration with team is expected in relation to completing complex daily tasks.

    Work environment:

  • Hybrid (remote & in-person)
    • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

    • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

    • Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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