Customer Service Representative - Rose International : Job Details

Customer Service Representative

Rose International

Job Location : Wilkes Barre,PA, USA

Posted on : 2024-09-22T11:37:18Z

Job Description :

•***(Candidates have to be within 75 miles between the residence and the report to location. There will be onsite days during the week and travel to the office is necessary.) ****

Education:

A verifiable High School diploma or GED is required.

Required Experience:

  • Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to a similar environment)

  • The primary responsibilities are to verify insurance coverage for potential new clients

  • Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs successly and demonstrate excellent customer service to patients, healthcare professionals, and insurance carriers

  • Must have an effective and empathetic communication style in managing inbound calls and communications with clients and team members

  • Computer experience is required with proficiency in Microsoft Outlook, Word and Excel

  • Basic alpha number data entry skills with attention to accuracy and quality is essential

  • Experience in a healthcare setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology

    Position Summary:

  • This position involves extensive member contact via the telephone.

  • Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.

  • Ability to research and investigate orders using PeopleSafe and LINKS.

  • Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.

  • Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.

  • Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines.

  • Ability to work under strict turn-around times.

    • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

    • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

    • Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

    Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

    If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

    Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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