Customer Service Representative - Hood Container Corporation : Job Details

REPORTS TO: Customer Service ManagerCLASSIFICATION: ExemptWORK STATUS: Full-Time / Hours: M - F 8:00 am to 5:00 pmPOSITION SUMMARY:A Customer Service Representative provides a solution-based service to our valued customers. A successful individual will be able to multi-task in a fast-paced environment with professionalism and efficiency. This position requires a highly motivated team player who is willing to go above and beyond while displaying a positive, optimistic and upbeat outlook to both internal and external customers.RESPONSIBILITIES:

• Communication with customers via phone, e-mail or face to face.
• Process orders, forms, applications, and requests
• Direct requests and unresolved issues to the appropriate resources
• Manage customer accounts
• Prepare formal quotes for customers
• Create estimates from design specifications
• Work with the Production Manager for judgment on routing of machines
• Basic knowledge, understanding and use of technology related resources
• Perform additional duties and responsibilities as required or assigned
• Adhere to the safety and quality policies at all times
• Comply with the company's attendance / tardiness standards

JOB QUALIFICATIONS:

• Knowledge of AMTECH a plus
• Attention to detail
• Ability to multitask as well as a strong sense of urgency
• Knowledge of all Microsoft Programs
• High School Diploma or GED
• Good communication and organization skills