Customer Service Representative - BERKSHIRE HEALTH SYSTEMS : Job Details

This position is responsible for answering an average of 20-25 phone calls per day that are patient inquiries about billing. Responsibilities also include handling inquiries our extended business office has escalated, sending certified letters to patients prior to debt collections, transferring accounts to debt collections timely, and handling returned mailed.

+ DEFINITION/PRIMARY FUNCTION

+ The Customer Service Representative is responsible for incoming and outgoing phone calls for the Patient Accounting Department to facilitate the billing and collection of all self-pay patient accounts receivables. The fiscal aspects are from the initial billing of Self-Pay accounts, setting up payment arrangements and follow-up through final resolution of the accounts, including referral to Collection Agencies.

+ POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

+ Experience:

+ Knowledge of third party billing and personal computer experience. Prior registration and admitting experience preferred.

+ Education and Training:

+ Level of knowledge associated with Associates Degree

+ License, Certification & Registration:

+ None

+ Other Requirements:

+ Expert knowledge of and ability to interpret third party contractual agreements. Professional presentation with exceptional customer service skills including oral, written and telephone communication. Ability to consistently maintain high level of confidentiality. Strong typing skills and computer systems experience. Must possess and demonstrate strong organizational skills. Ability to speak the English language in a clearly understandable manner. Ability to troubleshoot, maintain proper operation of business equipment. Ability to handle stressful situations calmly and rationally. Meet deadlines even with a high volume of interruptions.