MTM Transit is looking for a Full Time Customer Service Representative to join our team in Boston, MA. This position will be titled Transit Navigator but your duties are much like a Customer Service Rep. The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but are not limited to, phone calls (both outgoing and incoming), general clerical tasks, customer support, and data entry.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Why make the move to MTM Transit?
Pay Rate: $18 - $23 an hour Address: 1000 Massachusetts Ave Boston, MA 02118 Schedule: Monday – Friday, 8:30 am – 5:00 pm Affordable benefits including Medical, Dental, and Vision Free Life Insurance & Long-Term Disability coverage for eligible employees Paid Training & Overtime Paid Holidays & Paid Time Off (PTO) Safety Bonus Yearly Pay Increases 401(K) With Company Match Referral Bonus Program What we Require:
High school diploma or G.E.D. College degree, preferred 2 years customer service experience At least 1-year administrative experience in a professional environment What will your job look like?
Provide comprehensive reception and phone coverage while maintaining a high level of professionalism. Provide guidance, information, and support to visitors throughout their journey through the mobility process. Follow-up with Mobility Center customers by phone and email to explain eligibility, assist with trip planning, assist with eligibility for other appropriate services, and assist with other mobility needs as required. Provide instruction as needed to Mobility Center customers in the use of technology to access and use various mobility-related services and other support services. Forward incoming calls to the appropriate person/department. Attend to a variety of administrative details such as keeping informed of department activities. Report promptly any complaints or unusual circumstances that may arise to Management. Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes. Ensure all staff and visitors are greeted in a pleasant and professional manner. Use excellent customer service skills, establish, and maintain effective working relationships with employees, agencies, participants, external partners, and the general public. Communicate professionally with all levels of management internally and externally. Regular attendance required for assigned shifts and as outlined in the attendance policy. Adhere to all Company established protocols and policies. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
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