Customer Service Representative - Federal Resources : Job Details

Description

Position Summary:

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

The Customer Service Representative is to provide professional, helpful, and high-quality service and assistance with customer orders.

Essential Duties and Responsibilities:

Ensure orders are correctly moving through the system to include EDI functions back to government owned systems.

Monitors and responds to incoming phone calls, emails, and web chat.

Manages the Open Order reports to keep all customers/sales orders updated.

Actively work with the Procurement, Contracts, and Sales teams to provide updates on critical orders to maintain adherence to contractual obligations.

Responsible for on time delivery of products to customers.

Ensure contract compliance and metrics are followed.

Maintain daily interactions with the various Business Units across the company to ensure internal satisfaction.

Ensure that all FARS, DFARS and Compliancy measures are followed.

Provide options to customers on order changes.

Resolve order issues (e.g., late orders, wrong product sent, etc.).

Be proficient in using ERP Software.

Disburse critical contract information to Operations; request contract modifications, if needed.

Requirements

MS Office Suite or comparable software, internet search capability & database creation/entry.

Understanding & experience in Enterprise Resource Planning (ERP) software.

Hubspot and/or Sales force Experience a plus.

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