Customer Service Representative - Elevation Academy : Job Details
Customer Service Representative
Elevation AcademyJob Location : Chicago,IL, USA
Posted on :
2024-09-27T05:19:05Z
Job Description :
Job Title: Customer Service RepresentativeJob Summary:Answer customer inquiries via phone, email, and chat in a timely and professional manner. Provide product and service information to customers, helping them with questions or concerns. Process orders, forms, applications, and requests as needed. Follow up on customer interactions to ensure satisfaction and address any further issues. Maintain accurate customer records in the company's CRM or other systems. Collaborate with internal teams (sales, technical support, etc.) to address complex issues. Identify customer needs and suggest appropriate products or services to improve the customer experience. Handle escalated calls and resolve complex issues efficiently. Stay up-to-date with product and service knowledge to provide accurate and thorough information. Requirements:High school diploma or equivalent (required); some college coursework or degree preferred. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook). Ability to multitask and manage time effectively in a fast-paced environment. Empathy and patience when dealing with customers. #J-18808-Ljbffr
Apply Now!
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience. Your ability to communicate effectively, solve problems, and maintain customer satisfaction is essential to the success of our company.
Key Responsibilities:Similar Jobs (
0)