Customer Service Representative - The Ash Group : Job Details

Job Title: Customer Service Rep III

Pay Rate: $33.95 / Hr w2

Duration: 6 month contract - very likely to extend and/or convert to FTE

Location: Minneapolis, MN - fully onsite with the future opportunity for hybrid

• Top 3-5 Skills Needed: Must be able to work without much direction, Be reliable, Strong negotiation and problem solving skills.
• Business Justification (increased work load, backfill, MLOA, etc.): Special project – cleanup post conversion to leasewave. Insurance and Title work.

Job Summary:

Provides customer support internal and external customers. Processes financial transactions with attention to detail and a high level of quality. Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues.

Essential Duties and Responsibilities:

Essential functions include, but are not limited to:

1. Responds to customer calls related to financial inquiries and technical assistance requests.

2. Utilizes case tracking system to track and follow up on customer inquiries.

3. Executes transactions in accordance with instructions from internal and external customers.

4. Processes audit confirmations and/or calculates leasing contract buyouts.

5. Completes specialized customer-specific reporting.

6. Resolves problems in accordance with established expectations.

7. Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.

Other Duties and Responsibilities:

1. Provides support for non-processing projects and initiatives.

2. Performs other duties as assigned.

Basic Qualifications:

1. High School diploma or equivalent.

2. Three to five or more years of experience, preferably in banking or financial services; or appropriate combination of education and experience.

3. Demonstrated skills in Microsoft Office applications (Outlook, Word and Excel).