Customer Service Representative - Carpe : Job Details

Overview

Carpe (mycarpe.com) is an extremely fast-growing brand of sweat products launched by co-founders David Spratte and Kasper Kubica in 2015. Millions of people are finding Carpe's total body sweat solutions to be unique and effective, and many describe the products as “absolutely life-changing.” We're looking for a Customer Service Representative (Sweat Advisor) to help us reach our ambitious growth goals and join our team based in Durham, North Carolina.

We want a patient, kind, and intelligent individual who loves people and gets a lot of joy from engaging with customers.Your focus will be working with our customers to help solve their sweat needs and ultimately make them a Carpe customer for life. We want to make everyone happy even if they don't like the product. The Carpe brand should be synonymous with unbelievable customer service- it's key to our success, and we are excited to hear your thoughts about how you can help!

Please note: Easy Apply applications will NOT be reviewed. The only way to apply is explained at the bottom.

Responsibilities:

• Retain loyal customers by managing their auto-renewals and processing order replacements
• Assist customers with purchasing on mycarpe.com
• Provide product suggestions and offer usage tips for various products
• Understanding customer trends and communicating with the marketing and product teams to improve customer experience

Experience Required:

• Customer Service Experience: 1 year (Required)
• Zendesk: 1 year (Preferred)

Benefits:

• Competitive salary
• Company computer of your choosing
• 401k
• Health insurance (Carpe covers a portion of costs), with options also provided for vision and dental
• Employer-paid life insurance
• The chance to create the next consumer sensation, working alongside a team of brilliant, determined, and kind people
• Work from home / hybrid

THIS IS THE ONLY ONE WAY TO APPLY

1. Please write a non-GPT paragraph about why you're interested in this role and why you think you'd be a good fit.

2. Please email [email protected] with the paragraph referenced above in the body of the email with your resume attached as a PDF.

3. Applications not submitted per the above directions will not be reviewed.