Customer Service Representative - Delta Staffing : Job Details

Upgrade your career with a World Leader! Customer Service is the start of your journey!

Short Version

We're looking for a driven Customer Service Representative to join our clients' support team. You'll work in a state-of-the-art facility assisting customers with a wide variety of technical issues. Never a dull day!

Long Version

ESSENTIAL FUNCTIONS FOR CUSTOMER SERVICE REPRESENTATIVE:

• Determination of customer need
• Definition of specific part(s) requirements/number
• Check/confirmation of part(s) availability/delivery
• Part(s) quoting/pricing
• Order confirmation, order entry, data input
• Order follow-up/delivery validation/invoicing
• Return/warranty claim processing
• High degree of customer sensitivity
• Interact with other departments including Finance, Purchasing, Inventory Control, Traffic & Warehousing, Sales, Hotline and Service to ensure customer expectations are achieved 100% of the time.
• Gather technical information to help customer define specific part/number requirements.
• Use of technical parts manuals

SKILLS/KNOWLEDGE

• Excellent phone conversation and caller management skills.
• Well-developed technical writing skills.
• Well-developed technical communication skills.
• Courteous, helpful, and professional demeanor.
• Manages many tasks simultaneously and is well organized.
• Effective at receiving/giving critical information
• Ability to follow call structure