Customer Service Representative - LHH : Job Details

Job Title: Customer Service Representative - Call Center

Location: Florence, KY

Company: LHH Recruitment Solutions (on behalf of our client)

Salary: $15.50 to $16.50 per hour

Job Type: Full-Time, Onsite, Monday to Friday

Job Description:

LHH Recruitment Solutions is seeking a motivated and experienced Customer Service Representative with a strong background in call center environments to join our client's team in Florence, KY. This role is perfect for someone who thrives in a fast-paced environment, can handle multiple tasks, and is comfortable working with three computer screens. If you excel at managing a high volume of emails and calls while providing exceptional customer service, this opportunity is for you!

Key Responsibilities:

Call Handling:

• Manage a high volume of incoming and outgoing calls in a professional and timely manner.
• Provide accurate information, address customer inquiries, and resolve issues efficiently.
• Document call details and customer interactions in the CRM system.

Email Management:

• Respond to up to 100 customer emails daily, ensuring quick and thorough responses.
• Address customer concerns, provide updates, and offer solutions via email communication.
• Maintain accurate and organized email records.

Multitasking:

• Effectively work on three computer screens to manage different systems and tasks simultaneously.
• Update customer information, process transactions, and retrieve data across various platforms.
• Prioritize tasks to handle both calls and emails efficiently throughout the day.

Customer Service Excellence:

• Deliver exceptional customer service by being attentive, empathetic, and solution-oriented.
• Maintain a positive and professional demeanor while handling challenging situations.
• Collaborate with team members and other departments to ensure a seamless customer experience.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a call center or customer service role is required.
• Strong multitasking skills and ability to work efficiently on three computer screens.
• Proficient in Microsoft Office Suite and experience with CRM systems.
• Excellent verbal and written communication skills.
• Ability to handle a high volume of emails and calls daily while maintaining accuracy and quality.
• Strong problem-solving skills and a customer-focused mindset.

Benefits:

• Competitive hourly wage ($15.50 to $16.50 per hour).
• Regular working hours, Monday to Friday.
• Supportive and dynamic work environment with opportunities for growth.
• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.