Customer Service Representative - Caton Connector : Job Details

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Caton Connector, an electronics manufacturer committed to quality and customer satisfaction. The ideal candidate will be responsible for providing excellent customer service, handling inquiries, processing orders, and supporting our clients with product information and troubleshooting.

Key Responsibilities:

• Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and webforms. Provide accurate information about products, services, and order status.
• Order Processing: Accurately enter and process orders, ensure timely delivery, and manage any changes or cancellations.
• Issue Resolution: Investigate and resolve customer complaints and issues related to product defects, returns, and shipping discrepancies, coordinating with internal departments as necessary.
• Product Knowledge: Develop a strong understanding of our product line and stay updated on new products and industry trends to assist customers effectively.
• Customer Relationship Management: Maintain and update customer records in our CRM system. Build and maintain strong customer relationships through follow-up communication.
• Documentation: Record customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Continuous Improvement: Provide feedback to management regarding customer concerns and suggest process improvements to enhance customer satisfaction.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service, preferably in a manufacturing environment.
• Strong communication skills, both verbal and written.
• Ability to handle high-stress situations and maintain professionalism.
• Proficiency with Microsoft Office Suite, ERP Software (e.g. SAP), and CRM software (e.g., Salesforce).
• Technical aptitude.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.

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