Customer Service Representative - Pattern Promotions : Job Details

Job Ad: Customer Service Representative - Pattern Promotions (San Antonio, TX)Job Title: Customer Service Representative Company: Pattern Promotions Location: San Antonio, TX Salary: $35,000 - $46,000 Job Type: Full-Time About Us: Pattern Promotions is a dynamic marketing agency dedicated to delivering innovative solutions and exceptional customer experiences. Based in San Antonio, TX, we pride ourselves on helping businesses connect with their audiences through tailored strategies and customer-centric approaches. We are passionate about what we do and are looking for like-minded individuals to join our growing team. Job Description: We are looking for a motivated and personable Customer Service Representative to join our team. You will be the key contact for clients and customers, ensuring their inquiries are addressed efficiently and professionally. As a part of our customer service team, your role will be essential in maintaining strong relationships with clients while promoting our company's values. Responsibilities:

• Respond to customer inquiries via phone, email, and chat with a positive attitude.
• Resolve customer issues in a timely and efficient manner.
• Assist in processing orders, returns, and exchanges.
• Collaborate with other departments to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on customer service improvements to management.

Skills Required:

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office.
• Customer-focused with a friendly, approachable demeanor.

Benefits:

• Competitive salary ranging from $35,000 to $46,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.