Customer Service Representative - GreatNeck Tools : Job Details

Position Summary: Processes calls from customers, serves as the end-to-end point of contact to resolve customer issues.

Job Responsibilities:

· Answer incoming calls.

· Process customer orders under the guidelines of internal operations.

· Resolve customer issues.

· Generate, log and track customer returns.

· Log and track credits/debits.

· Perform other duties as assigned.

Knowledge, Skills, and Abilities:

· High school diploma or GED; AA/AAS or BA/BS preferred.

· Minimum 2 years CSR experience in distribution environment

· Advanced experience with MS Office: Excel, Word, Outlook, etc.

· Advanced proficiency, speed, and accuracy with 10-key

· Advanced verbal and written communication skills

· Advanced priority setting, organization, and objective setting skills

· Experience with warehousing management systems preferred.

Founded in 1919, GreatNeck® is a leading global supplier to the hardware, home improvement, sporting goods, mass retail and automotive markets, and have distribution and manufacturing facilities around the world: