Job Location : Dallas,TX, USA
POSITION: Customer Service
Pay range 40-50K
REPORTS TO: Customer Service Manager
HOURS: 7 am – 4 pm
JOB SUMMARY and KEY OBJECTIVES The Customer Service Representative will interact with the PDCC customers by addressing inquiries and resolving complaints KEY RESPONSIBILITIES and TASKS
· Interacts with customers via telephone, email, or in person to provide support and information on products or services.
· Collects and enters orders for new or additional products or services.
· Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned sales representative or other appropriate staff.
· Ensures that appropriate actions are taken to resolve customers' problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Prepares reports by collecting and analyzing customer information.
· Backup A/R – assures that daily invoicing is done timely and accurately.
PREFERRED QUALIFICATION and EDUCATION
· High School education or equivalent
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company