CUSTOMER SERVICE REPRESENTATIVE - Computype : Job Details

We are looking for an experienced **Customer Service Representative** to join our team. **Computype** provides smart solutions in automatic asset identification, customized labeling and tracking. This position is in our main office in **Roseville, MN**.

Key goals in this position focus on accuracy, volume and timely order entry while effectively communicating with customers regarding order placement and status.

**Major responsibilities of this position include:**

* Processing a high volume of customer purchase orders for custom products and services

* Perform as help desk by providing information regarding current pricing, reordering and product details

* Maintain accurate filing, coordinate offsite storage

* Back-up reception coverage

* Maintain service contract renewals

* Perform other duties as apparent or assigned.

**Knowledge, Skills & Abilities of this position include:**

* Specialized training and experience beyond high school in customer service

* Three years of order entry experience

* Strong attention to accuracy and details

* Intermediate skills in Teams, Outlook, Excel, and Word

* Experience in Salesforce, SharePoint and Epicor a plus

* Professional verbal and written communication skills

* Strong organization skills

* Ability to work independently with minimal supervision, in office and offsite

* Work primary hours, M F, 8:30am 5:00pm

* Second language, Spanish, French or German, preferred but not mandatory

**Join our Customer Excellence Team and enjoy:**

* Competitive salary and benefits:

* Generous PTO (5 hrs accrual per pay period)

* 8 Paid Holidays per calendar year

* 1 Paid Volunteer Day per calendar year

* Medical, Dental, Vision and Life Insurance

* Short and long-term disability

* HSA with employer match

* 401(k) with employer match

* Hybrid work environment (work from home and office)

* A family-owned company with values focusing on Community Involvement, Wellness, Retirement, Employee Engagement and Environment

Teamwork environment built on empowerment

Computype is an Equal Opportunity Employer