CUSTOMER SERVICE REPRESENTATIVE - Turn2Partners : Job Details
CUSTOMER SERVICE REPRESENTATIVE
Turn2PartnersJob Location : Rossville,GA, USA
Posted on :
2024-10-22T07:28:35Z
Job Description :
Key Responsibilities
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- Maintain knowledge of basic plan provisions, benefit schedules, and systems.
- Provide prompt and accurate responses to inquiries via phone, email, and in-person, addressing questions, explaining claims, quoting self-payment amounts, verifying eligibility/benefits, and resolving issues.
- Document all interactions in the Customer Service module.
- Perform clerical tasks such as processing enrollment forms, working spouse forms, special fund claims, and disability claims.
- Accurately navigate and share information about company website.
- Monitor and manage incoming calls using the call management system.
- Retrieve and respond to messages.
- Perform additional duties as needed.
- 1+ years of experience in a call center environment, preferably in medical billing or insurance claims processing.
- Bilingual candidates are strongly preferred.
- Bachelor's degree or equivalent experience is required.
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