Customer Service Representative - NESCO Resource : Job Details

Primary order entry person.

Responsibilities:

• Communicate effectively with customers, setting clear expectations and providing updates on order statuses, potential delays, and issue resolutions.
• Troubleshoot and resolve pricing and order discrepancies, serving as the first escalation point for customer issues.
• Utilize CRM tools to maintain comprehensive customer records and manage orders efficiently.

Candidate requirements:

• Outstanding communication skills, both verbal and written, to effectively convey information.
• Associate's degree in business, marketing, or supply chain and/or 1-2 years of experience in sales or customer service within an industrial setting
• Communicate effectively with customers, setting clear expectations and providing updates on order statuses, potential delays, and issue resolutions.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.