Customer Service Representative - Lotus Technology Group : Job Details

OB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

Duties include, but are not limited to:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

• Outstanding Customer Service skills.
• Excellent skills in the following areas: Communication, Interpersonal, Analytical, Problem Solving.
• Basic math skills, data entry skills, and sales aptitude.
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
• Ability to multitask in a fast-paced environment.

NICE TO HAVE

• Previous Customer Service experience in a high volume.
• 2+ years of Call Center experience or equivalent required.
• High school diploma or the equivalent.
• 18 Years of age or older.

• Legally authorized to work in the United States
• 18 years or older