Customer Service Representative - DHL Express : Job Details

NOW HIRING 2nd Shift Customer Service Representative starting at $27.00 per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our San Jose, CA facility is growing, and we're looking for world-class people like you!

We are currently looking for Customer Service to join our 2nd shift Team!

This position will be responsible for but not limited to:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

WHAT WE OFFER:

• Wages pay at $27.00 hour with an annual increase possible.
• Shift Differential $1.50 per hour
• Eligible for attendance bonuses
• Work schedules: Monday-Friday 2:30pm to 11:00pm
• Paid Weekly
• Overtime available based on customer volume
• Excellent medical, dental, vision, and prescription
• Paid Time Off starts accruing day one
• 401(k) with a generous company match
• Tuition reimbursement program

WHAT WE SEEK:

• 6 months to 1 year consistent experience
• SAP experience preferred
• Proficient in email communication
• Looking for someone with a good attendance record
• Able to prioritize and multi-task
• Open to learning new skills
• Fast paced
• Team player and safety focused

It's Official, DHL Supply Chain is certified as a Great Place to Work and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.