CUSTOMER SERVICE REPRESENTATIVE - Addison Group : Job Details

Addison Group is hiring for a DIRECT PLACEMENT role located in Mentor, OH. This is a fully onsite position.

You will be assisting the outside and inside sales team with data/order entry and customer service.

What the role entails

• Accurate data entry of all purchase orders ensuring that all material and freight costs match exactly to customers purchase order, generate and check order acknowledgements, email to customer.
• Answer questions for customers and outside sales staff on the status of in-house and shipped orders, product information, invoicing discrepancies, availability, lead times, prices, freight costs.
• Prepare Returned Goods Authorizations and Credit Requests.
• Process credit card payments
• Provide customer support through knowledge of our products and their applications.
• Respond to inbound sales calls.
• Maintain effective communication flow among customers (both internal and external to the company), management, and outside sales representatives.
• Prepare and follow up on quotations to customers.
• Follow-up on orders which require special handling, fabrication, or purchased parts by communicating/discussing with the appropriate/relevant parties i.e. the Customer, ISR, ASM, OM.

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Two years of experience in Customer Service, with data entry or order taking work experience related in the following industries: construction, commercial, and manufacturing and 1-year business or related certificate from college or technical school is preferred, or equivalent combination of education and experience.

ADDITIONAL ELIGIBILITY REQUIREMENTS:

• Strong order entry skills
• Ability to use Windows Office programs.
• Keyboarding skills of 35 wpm.
• Professional phone manners.