Customer Service Representative - New Era Technology : Job Details

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

6 Months Contract

Requested to come onsite a few times a year for special meetings or events, but they will mainly be remote

Experience: 2-3 years of customer service in an e-commerce setting or retail field preferred (experience of customer interaction across multiple channels - emails, chats, phones, website forms, etc) Other Knowledge, Skills, Abilities or Certifications:

• Demonstrating strong analytical and problem-solving skills.

• Demonstrating strong organizational, time management and multi-tasking skills.

• Demonstrating excellent written and verbal communication skills.

• Demonstrating strong interpersonal skills.

• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).

• Typing proficiency: 40-60 wpm.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.