Customer Service Representative - Resource Staffing Group : Job Details

Why You Should Apply

Join a dynamic team with an exciting Temp-to-Hire opportunity tailored for candidates with ERP experience in a manufacturing environment working with international clients. From day one, you'll enjoy excellent perks and be part of a supportive, growth-oriented team. If you're ready to make an impact and advance your career, we want to hear from you! Apply today—immediate hiring!

LOCATION: Roseville, CA

SALARY: $23 - $25/Hr. (DOE)

SCHEDULE: Mon – Thurs.: 7 am – 3:30 pm & Fri: 7 am – 2:00 pm

INDUSTRY: Manufacturing

THE ROLE

This role supports all international customers.

PRIMARY RESPONSIBILITIES

• Respond to customer inquiries regarding pricing, order status, and product availability
• Handle customer returns or exchanges and facilitate the processing of warranty claims and repairs
• Enters orders and quotes received by telephone, email, fax, and web using QAD and provide pricing
• Review orders for pricing, part numbers, and descriptions per stand catalog list
• Contacts customers to confirm purchase orders or credit card discrepancies, ship dates, price quotes, and related questions

SKILLS AND MUST-HAVES

• Understanding of supporting an international Sales dept.
• Must have MRP or ERP experience in a manufacturing environment
• Skilled at preparing export orders and documentation
• Knowledge understanding export regulations and letters of credit
• Experience how to use a (CRM) Customer Relationship Management system
• Intermediate levels of MS Office: Word, Excel, Outlook
• Must pass a drug and background check

Diversity, Equity, and Inclusion Statement

Resource Staffing Group is proud to be an equal-opportunity employer. We strive to reach diverse talent that represents the communities we serve and are committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. Come join a team where individuality is valued and supported. All qualified applicants are strongly encouraged to apply.

This position is offered through Resource Staffing Group. When applying through resourcestaff.com, please click “Online Application” and select the Sacramento Branch.

For immediate consideration – Email your resume to [email protected] – “Enter Sales Support Coordinator” in the subject line.