Customer Service Representative - Mister "P" Express : Job Details

About Mister P Express Inc Mister P Express is a truckload contract carrier with authority in 48 states and Canada. Our goal is to be on time, every time. We pledge total dedication and explicit attention to every detail that our customers require. Mister P Express offer FREE Health Insurance to its employees. In addition the following benefits are available to Full Time employees. -Dental & vision -STD & LTD -Life Insurance -Supplemental policies -401K after 1 year of employment Mister P Express is seeking a highly enthusiastic and motivated customer service representative to continue our award winning customer service. Seeking a representative who can jump right in and exceed customers' expectations for safe and on time deliveries! What you'll do

• Service customer base by phone, email or other forms of correspondence.
• Create and update databases and records in our software systems.
• Track customer loads and update in various websites as required .
• Submit reports and prepare documents as needed.
• Generate sales leads that develop into new customers.
• Assist colleagues & dispatch team whenever necessary
• Provide appropriate solutions and alternatives and follow up to ensure resolution

• Outstanding abilities to communicate in person, in writing and over the phone
• Familiarity with common procedures and basic clerical skills.
• Must be able to multitask, prioritize and manage time effectively
• Knowledge of Microsoft office

Qualifications

• High school diploma or equivalent required
• Experience in Trucking/logistics a plus
• College degree preferred.