Customer Service Representative - Weitsman Recycling : Job Details

About the Organization Weitsman Recycling - Upstate Shredding is a leading player in the recycling and waste management industry, dedicated to environmental sustainability and efficient resource recovery. As a division of Weitsman Recycling, a recognized leader in the scrap metal recycling sector, Upstate Shredding specializes in the processing of ferrous and non-ferrous metals through state-of-the-art shredding technology. Our operations are anchored in a commitment to reducing waste and promoting the circular economy. We leverage advanced equipment and innovative processes to ensure high-quality material recovery and minimal environmental impact. Our team is comprised of skilled professionals who uphold the highest standards of safety and operational excellence. At Weitsman Recycling - Upstate Shredding, we take pride in our ability to deliver reliable recycling solutions to our customers while contributing to a cleaner and more sustainable planet. We are continuously expanding our services and improving our processes to meet the evolving needs of the industry. EOE Statement We are committed to providing an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs. We believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from all qualified individuals and strive to create an environment that promotes equal opportunities for all. DescriptionJoin Our Team as a Customer Service Representative at Weitsman Recycling! Are you a dedicated, customer-focused professional looking to make a difference? Weitsman Recycling is seeking a Customer Service Representative to be the primary point of contact for our customers, ensuring they receive exceptional service and support. If you're passionate about helping others and thrive in a dynamic environment, we want to hear from you! Key Responsibilities:

• Customer Assistance: Provide top-notch service to customers in person, over the phone, and via email. Address inquiries, requests, and concerns related to recycling services, pricing, and procedures with accuracy and efficiency.
• Order Processing: Manage orders for recycling services, including scheduling pickups, issuing containers, and coordinating transportation. Ensure timely and accurate fulfillment of customer requests.
• Billing and Payments: Handle billing inquiries, process payments, and reconcile accounts. Maintain accurate transaction records and ensure prompt processing of customer invoices.
• Issue Resolution: Professionally address and resolve customer complaints. Investigate problems, escalate complex issues, and follow up to ensure customer satisfaction.
• Sales Support: Assist with sales inquiries and promotions by providing product information and pricing quotes. Collaborate with the sales team to generate leads and expand our customer base.
• Documentation and Reporting: Keep detailed records of customer interactions, including inquiries, complaints, and resolutions. Prepare reports on customer feedback and trends to identify areas for improvement.
• Quality Assurance: Ensure all customer interactions comply with company policies and quality standards. Strive to exceed customer expectations, fostering loyalty and retention.

Qualifications:

• High school diploma or equivalent; additional training in customer service is a plus.
• Availability to work a minimum of 40 hours per week, including weekends.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Problem-solving skills and the ability to remain calm under pressure.

Benefits:

• Competitive pay rate: $17.00 per hour
• Health and dental insurance
• 401(k) retirement plan
• Paid time off
• Opportunities for career advancement and professional development

Location Hornell Full-Time/Part-Time Full-Time Pay Range $17 Shift Various Shifts Exempt/Non-Exempt Non-Exempt This position is currently accepting applications.