Customer Service Representative - Authority Brands : Job Details

Lawn Squad has been proudly serving the local community for over 20 years! Our Lawn Technicians specialize in numerous facets of lawn care including fertilization, weed and pest control, aeration and seeding. We take pride in helping properties throughout Ohio look and feel their best. Our team combines year of experience with passion for lawn care to deliver results that keep lawns healthy and safe throughout every season. We make it a point to treat our customers' properties like our own and ensure that the end results not only meet but exceeds their expectations. Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.The Customer Service Representative is responsible for communicating with customers via telephone, email, and in person. The Customer Service Representative develops and maintains positive customer relations and company image. The Customer Service Representative will coordinate with various individuals to make sure ALL customer requests are handled efficiently and effectively.Responsibilities:

• Portraying a positive company image while engaging in friendly and professional communications with customers
• Answering phone calls
• Ensure customer satisfaction and resolve customer complaints
• Responding to customer emails and taking appropriate action to resolve to the satisfaction of the customer
• Pull the voicemail messages and reply appropriately to each one
• Data Entry

Requirements:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

• Prior experience with the general public (customers) a plus
• Excellent oral/written communication skills
• Excellent interpersonal relationship skills
• Excellent organization skills
• Proficiency with computer and basic computer programs
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors
• Ability to read and interpret documents and emails such procedure manuals, work instructions, software manuals
• Ability to write routine correspondence to customer inquiries

Other details

• Job Family Retail
• Pay Type Hourly

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