Customer Service Representative - aspenhome/Furniture Values Int'l, LLC : Job Details

Aspenhome/Furniture Values Int'l, LLC (FVI) is looking for a Customer Service Representative I to join our team! You will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Essential Duties & Responsibilities:Receiving incoming calls from consumers, vendors and dealers.Returned calls made to customers, consumer and dealers within 24 hoursRespond to customer and sales representative inquires by e-mail and/or fax within 24 hoursRespond to consumer inquires by phone and e-mail within 24 hoursSales order management to include:o Accurate order entry of sales orders o Checking and confirming sales orders for accuracyo Communications to customers and/or sales representatives of issues with sales orders that are preventing shipment of the sales orderso Coordination of orders for shipment to include, coding, cubing, pricing, scheduling, and communicating to supply chain/logistics department of revisions to be made and to release for shipment.Maintain updated knowledge of all past, current, and future products and processes to ensure effective communication to customersExtensive research to resolve pre/post-shipment issuesWork and communicate successfully with other departments within the organizationPreferred Skills & Abilities:40 wpm + typing skillsBeing able to work in a fast paced environment and keep to assigned timelinesAccuracy and accountability for all tasks assignedGood phone etiquette