Customer Service Representative - Mettler-Toledo : Job Details
Customer Service Representative
Mettler-ToledoJob Location : Lutz,FL, USA
Our Opening and Your Responsibilities Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world's leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We'd love for you to become part of our growing team! Role/Purpose: The Customer Service Representative is responsible for Deliver world class customer service while interacting with customers via phone/email. Plans, organizes, leads, and controls the flow of service work through the service department in a professional and timely manner. Essential Duties and Responsibilities:
- Answer the phones and be able to address any customer inquiry or direct the customer to the appropriate individual.
- Create work orders for on-site service interventions
- Create a clean order verifying all the pertinent information is obtained and included for the scheduler to effectively schedule the visit and the Field Engineer to be prepared for the job
- Respond to VM's and email with a high level of professionalism and a sense of urgency.
- Probe general service and dispatch email inboxes throughout the day and respond with a sense of urgency
- Work effectively within ERP and CRM systems
- Collaborate and assist schedulers' with their day to day responsibilities
- Collaborate with RSM's and other service personnel to meet the needs of our customers
- Prepare on-site service estimates using best practices
- Document every customer interaction in CRM
- Close-out completed service orders in CRM
- Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
- Must be organized, efficient, detail-oriented, innovative and effective problem-solver
- Ability to work independently or with a team.
- Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook, SAP, and Sales Logix)
- High School Diploma or GED
- Prior Customer Service and Office Administration Experience
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment