CUSTOMER SERVICE REPRESENTATIVE - Oldcastle : Job Details

Who We Are At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners whofuel our ambition to achieve excellence in the markets where we have a right to win. We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success. Job Summary The Customer Service Representative role We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. Job Duties Maintain broad knowledge of customers, product offerings, and services of the organization. Document customer interactions and transactions. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer. Accurate processing and data entry of phone, fax and e-mail orders in accordance with cut off times and other time constraints that may exist. Coordinate between sales and production to meet customer deadlines. Maintain good communication channels with product and support staff. Proactively communicate with customers to determine expected delivery date and time. Resolve product or service problems by clarifying customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution. Travel with outside sales personnel as required promoting customer relations. Assist sales staff with expediting orders and communicate with production regarding orders. Greet customers in a courteous, friendly, and professional manner. Participate in required internal educational sessions to enhance knowledge of product offerings and job skills. Small project coordination/management. Maintain good communication and good relationships with customers and co-workers. Qualifications High school diploma required; Bachelors degree in business administration or similar preferred. Previous customer service experience required. Good organization skills with a positive work attitude. Strong computer skills, extensive knowledge of Microsoft Office suite a must, including Outlook, Excel, and SharePoint. Self-starter with the ability to handle multiple projects, phones, prioritize workload and work with minimal supervision. Must be able to communicate effectively with professional conduct. Excellent written, verbal and phone communication skills required. Strong geometry and math skills. Need to have good working knowledge of fabrication and installation in order to have good understanding of customer needs; must be detail oriented. Working knowledge of customer door hardware application. Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the position. Physical Requirements Primarily works in an office environment with controlled climate. Ability to sit for long periods, job is mostly sedentary, caution needs to be taken when lifting files, boxes, and opening file cabinet drawers. To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation. There are occasional visits to the plant floor that require following plant safety rules. Work Today, Get Paid Tomorrow Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings b fore your next paycheck based on current hours worked. Certain terms and conditions apply. What OBE Offers You Competitive pay Paid time off 10 Holidays (inclusive of 2 floating holidays) Market competitive 401(k) match Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance About OBE At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries. If you want to help us build something great- we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest OBE is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability Oldcastle Building Envelope Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity