Customer Service Representative - NVA : Job Details

Winding Creek Animal Hospital - Crystal Lake, ILPosition Overview: We are seeking a motivated and customer-focused Veterinary Receptionist to join our team at Winding Creek Animal Hospital. The ideal candidate will provide exceptional client service while managing front desk operations efficiently. This role involves greeting clients, handling inquiries, scheduling appointments, and ensuring smooth patient flow.Responsibilities: - Greet clients warmly and provide a positive first impression of the hospital. - Respond to client inquiries in person, over the phone, and via email, providing accurate information about services and procedures. - Schedule appointments and manage appointment calendars effectively. - Process incoming and outgoing patients, including handling payments and insurance claims. - Monitor and maintain cleanliness of the client waiting area and front desk area. - Manage incoming and outgoing mail and email correspondence. - Document and maintain client records and service data using practice management software. - Escalate complex client concerns or medical issues to senior staff promptly. - Collaborate with veterinary team members to ensure excellent patient care and client satisfaction.Qualifications: - Minimum of 1 year experience in a veterinary clinic or similar setting is preferred. - Strong customer service skills with a friendly and professional demeanor. - Excellent communication skills, both verbal and written. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Proficiency with computer systems, including practice management software (experience with Avimark is a plus).Benefits: - Competitive hourly rate commensurate with experience. - Health, dental, and vision insurance options. - Retirement savings plan (401k) eligibility. - Paid time off and holiday pay. - Opportunities for professional development and career advancement.Application Process: To apply for the Veterinary Receptionist position at Winding Creek Animal Hospital, please submit your resume highlighting your relevant experience and interest in the role. We look forward to welcoming a dedicated team member committed to providing exceptional client service and supporting our veterinary care team.About Us: Winding Creek Animal Hospital is a well-established veterinary clinic dedicated to delivering compassionate care to pets and exceptional service to our clients in Crystal Lake, IL. Join our team and become a part of our mission to enhance the lives of animals and their families through quality veterinary care.National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.