Customer Service Representative - Sunsource : Job Details

K+S Services (a SunSource Company), the industry leader in repair and refurbishment of manufacturing equipment has an opening for a Customer Service Representative in their Southgate, MI headquarter location.

This position will be responsible for facilitating and supporting the selling of goods and services to current and potential customers by accurately processing and expediting sales orders through the production system. Strong communication skills are required as the liaison between the technical staff, Sales Representatives, and company management.

Competitive salary, medical, dental, vision insurance and 401K program benefits are included. Contact us to find out more!

Job Responsibilities Include:

Responsible for all aspects of customer service and sales support.

Create new orders in internal systems as required.

Initial quotes, process approvals, shippers and invoice requests according to priority.

Ensure all pertinent information is captured and entered into ERP.

Interface with Operations to expedite/prioritize delivery scheduling of services.

Interface with Customers, Sales, Operations and Shipping/Receiving to resolve issues and answer questions.

Review and manage workflow schedules to proactively manage open orders.

Knowledge, Skills and Abilities:

Excellent organizational skills

Strong computer skills with knowledge of Microsoft Office Products (Excel, Word, Outlook, etc.)

Knowledge of Microsoft Office Products (Excel, Word, Outlook, etc.)

Ability to multitask

Minimum High School diploma or equivalent

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

An offer of employment is contingent upon satisfactory completion of a pre-employment background check and pre-employment drug test, as allowed by law.