Customer Service Representative - Enterprise Rent-A-Car : Job Details

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This position pays $21 / hour and is located at the Monterey Airport.

We offer:

* Paid time off

* Employee discount

* Retirement savings plan including 401k with matching profit sharing

* Health Insurance

* Life Insurance

* Dental Insurance

* Vision Insurance

* Training and development

This position does require a valid drivers license.

Responsibilities

* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

* Meet and greet customers in a friendly and timely manner

* Provide directions and general assistance

* Assist to assess condition of rental upon return

* Process returns, check-ins and exit kiosk transactions

* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

* Understand and communicate rental terms and conditions, vehicle features and other services

* May sell optional protection products, upgrades, fuel options and other additional equipment

* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

* Clean vehicle interior and exterior by hand or by operating washing equipment when needed

* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

* Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

* Must be at least 18 years old

* High school diploma or GED equivalent required

* Some college preferred

* Must have at least 6 months prior customer service retail or administrative support

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

* Must be able to work the following shift: Tuesday-Saturday 2pm-1030pm (Sunday & Monday off)

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.