CUSTOMER SERVICE REPRESENTATIVE - Martin Marietta : Job Details

Position Summary

The Customer Service Representative position is responsible for providing customer service, placing new phone orders and changing existing orders for ready mix customers.

Requirements

* Answers the phones and places new orders

* Must be able to type 30-35WPM

* Call customers as needed for dispatchers

* Responsible for total customer satisfaction

* Speak to our customers in a positive and friendly manner

* Answer customer's questions on concrete products

Minimum Education and Experience

* High school degree or equivalent

* Experience in the ready mix concrete industry and strong understanding of concrete, admixtures and aggregate

* 1-3 years of related experience using COMMAND data dispatch system

Knowledge, Skills and Abilities

* Strong computer, phone and customer service skills

* Excellent communication and organizational skills

* Ability to multi-task in a fast paced environment

* Willing to work various hours including overtime

* Ability to maintain composure in all situations and not become defensive or irritated

* Knowledge of the Northern Arizona and surrounding geographic area

* Bilingual preferred