CUSTOMER SERVICE REPRESENTATIVE - Garden State Tile : Job Details

Responsible for providing effective, accurate and timely customer service for all internal and external customers as well as team members by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members, outside sales representatives, peers, managers and management. When necessary assume any position as needed and/or directed to achieve company's daily output needs.Requirements

• Meet and greet every Guest that visits our facility.
• Be able to handle 10 A accounts exclusively in 6-9 months.
• To immediately and continuously educate yourself on current products by studying launch documents and familiarizing yourself with the GST product range.
• To be able to process and schedule an order from birth to delivery.
• Assist in commercial quoting.
• To go above and beyond in providing Concierge Customer Service to all clients.
• Reach out to COD customers regarding payment prior to delivery.
• Branch dailies.
• Make sure that every customer who leaves our showroom had an authentic personal meaningful experience.
• Continually educate yourself on our products and our company so you can offer meaningful information to all our Guests.
• To go above and beyond in providing extreme customer service to every client.

Competitive wage commensurate with experience as well as medical, dental, vision, voluntary benefits, flex spending accounts, 401K, and PTO.Background checks will be conducted on all final candidates. All offers of employment at Garden State Tile are contingent upon clear results of a thorough background check and if deemed necessary as per the essential job requirements; additional background searches including Drug Testing, Driving Records and Credit History will be completed.Garden State Tile believes that in order to build the best team we must hire using an objective lens. We are committed to fair hiring practices, hiring team members for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.