CUSTOMER SERVICE REPRESENTATIVE - PDS Tech : Job Details

PDS Tech Commercial, Inc. is seeking candidates for a Customer Service Representative position in Irving, TX.

Job Title: Customer Service Representative

Job Type: Full time; contract 6 months

Schedule: Onsite; 10:30 am - 7 pm

Location: Irving, TX

Pay: 21.43 hr

**Job Summary**

The candidate will work as a Customer Service Representative for Stewart services in Irving, TX. They will handle customer inquiries about products and services through calls and emails while supporting sales teams in achieving their goals.

**Skill Requirements**

_Must-Have Requirements:_

+ **Communication skills** (both verbal and written) to interact effectively with clients and lenders.

+ **Active listening skills** to understand and address customer concerns properly.

+ **Patience** and **empathy** when dealing with stressful situations or confused customers.

+ Proficiency in using **call center software (e.g., CRM systems)** .

+ High accuracy in documenting customer interactions and processing information correctly to avoid errors.

_Preferred Requirements:_

+ A fundamental understanding of **mortgage terminology (e.g., interest rates, escrow, loan types, etc.)**

+ Familiarity with the mortgage lifecycle such as pre-approval, underwriting, and closing.

**Education Requirements:**

High school diploma required; bachelors preferred

**Pay Details:** $21.43 to $22.14 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance