Customer Service Representative - The LaSalle Group : Job Details

LaSalle Network is partnering with a client in the financial sector to hire a Customer Service Representative! This hybrid position is based in South Bend, Indiana. Our client seeks a candidate with strong leadership abilities, a positive attitude and a willingness to learn! Customer Service Representative Responsibilities:

• Deliver friendly and efficient service to members and colleagues via phone or preferred communication methods
• Identify ways to promote products and services to enhance member retention and increase overall engagement
• Utilize various software applications to support member needs and enhance satisfaction
• Aim for first-contact resolution while fostering long-term relationships with members through outstanding service
• Maintain a high standard of quality in areas such as member satisfaction, accuracy and call management, as outlined by management
• Support the achievement of team and organizational objectives

Customer Service Representative Requirements:

• High School Diploma, GED or equivalent skills and abilities
• Basic knowledge of financial services generally acquired by one or more years working within the financial services area or 2+ years customer service and/or call center experience

We are excited to connect with you to see if you'd be a good fit! Thank you, Karlee Boedeker Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.