Customer Service Representative - Solera Holdings : Job Details

Customer Service Representative

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. visit solera.com.

The Role

LYNX Services division works in partnership with the world's largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home and auto insurance policies.

We are looking for exceptional and compassionate Service Representatives who want to make a difference, not just go to work. At LYNX, you will take ownership for each interaction while educating and counseling customers on what to expect when filing a claim. We've got you covered on the training - which will provide you with a solid base of insurance claims knowledge, so you'll feel confident serving our customers while also preparing you for a career in the Insurance industry. So, if you're the kind of person who opens the door for everyone, has a willingness to learn and grow in a professional environment, you will be a welcome addition to the team!

What You'll Do

* Arrange the timely and efficient pickup of vehicles that insurance companies have deemed a total loss or that customers have donated.

* Coordinate with the owners of the vehicles or body shops of where the vehicles are located to ensure vehicles are picked up and transported to the nearest Insurance Auto Auctions (IAA) location where they will be sold at auction.

* Confirm charges for vehicle storage and coordinate payments.

* Call residential locations to arrange vehicle pick up where no storage charges are applicable.

* Ensure all assignments are completed efficiently, with a focus on meeting daily goals for files processed and vehicle releases.

* Adhere to specific branch rules and procedures that vary by IAA location or insurance company partner.

* Maintain a strong work ethic, ensuring high performance in terms of files and releases per hour.

What You'll Bring

* Strong organizational skills - Ability to manage a high volume of files and vehicle pickups while maintaining attention to detail and accuracy.

* Time management - Capability to prioritize tasks and meet performance goals for files and releases per hour, ensuring timely completion.

* Attention to detail - Keen focus on adhering to specific branch rules and following proper procedures for each IAA location or insurance partner.

* Problem-solving skills - Ability to quickly address issues such as discrepancies in body shop charges or complications in vehicle pickups.

* Multitasking ability - Proficiency in handling multiple pickups, tracking progress, and resolving any delays or issues without sacrificing quality.

* Data entry skills - Accurate and efficient entry of vehicle, customer, and assignment information into the system.

* Communication skills - Clear and professional communication when contacting body shops, customers, and towers, ensuring all parties are aligned.

* Adaptability - Ability to adjust to changing priorities or requirements requested by the client.

* Goal-oriented mindset - Driven to achieve performance metrics related to files and releases per hour while maintaining high-quality service.

* Calm under pressure - Ability to work in a fast-paced environment, meeting deadlines and performance expectations even during peak periods.

* Team collaboration - Willingness to work effectively as part of a team, sharing updates and collaborating with others to meet overall goals.

* Work extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet your customers' needs.

* Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard

* Remain alert and focused during the work day

* Pass a background screen

* Pass a drug screen

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.