Customer Service Representative - Ascendo : Job Details

POSITION SUMMARYAn employee in this job will have a responsibility to perform verbal, clerical and other related operational duties. The Operations C/S Representative will be responsible for all clerical aspects of the position and other tasks as assigned by management. new customer enrollment, service cancellations, schedule special order services, rely that information and related operations functions including, but not limited to collation of paperwork, assignment of special ordered services, data entry, organization of special ordered services and clerical assignments associated with departmental needs.JOB DUTIES

• Answer phone calls
• Set up new customers in system
• Explain types of service available and rates to customers
• Sell services
• Open one-time service requests
• Perform cancellation requests
  • Explain cancel process
  • Confirm last date of service
• Troubleshoot customer issues

QUALIFICATIONS

• Strong knowledge of English language; written and verbal.
• Computer skills:
• Knowledge of Windows Microsoft Word, Excel and Office
• Ability to learn and master the software system used in the department
• Understanding of customer service etiquette
• Experience with a business phone system
• Ability to post conversational notes on accounts
• Ability to follow instructions.
• Ability to communicate clearly and effectively.
• Ability to use diplomacy and discretion at all times
• Ability to direct incoming calls to appropriate party when necessary.
• Ability to perform mathematical calculations.
• Ability to multitask and prioritize.

Ascendo is an equal opportunity employer. We welcome and encourage applications from all qualified candidates, and we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Join our team and be a part of our commitment to excellence in payroll management.Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.Contact information Nicholas Cretella