Customer Service Representative - Lakeside Book Company : Job Details

Phoenix Color is a premier full-service, full-color printer with over 40 years of superior print experience. Drawing on a broad spectrum of materials and decorative technologies, Phoenix Color produces memorable, value-added components, heavily-illustrated books and specialty commercial products.Phoenix Color has been servicing the publishing industry within the United States since 1979 and has formed lasting relationships with some of the biggest names in book publishing.As a domestic manufacturer, we offer extensive, in-house digital pre-press capabilities and our technologically advanced UV printing platform supports an array of printing and finishing options. Our innovative special effects include foil stamping, UV embellishments and laminations, as well as our trademarked products LithoFoil, MetalTone, Look of Leather and VibraColor.Phoenix Color's progressive innovation and commitment to quality will give your product the optimum eye-catching edge required in today's competitive marketplace.Starting Rate: $37,000 - $47,000Base Hours: Monday-Friday 7:30am-4:00pm Location: 200 Hulman St, Terre Haute, IN 47802As our Customer Service Representative, you will:

• Analyze and/or evaluate Purchase Orders. Monitor project status
• Understand and communicate customer expectations
• Effective, concise internal and external communication on phone and in email
• Process jobs on proprietary job entry system
• Execute meetings to collaborate when job planning
• Requisition of proper materials for specific jobs
• Ability to occasionally travel to resolve customer problems/build customer relations

Qualifications:

• High school diploma or equivalent required
• Prior Customer Service experience with some basic printing/publishing knowledge preferred
• Ability to occasionally lift up to 20 pounds
• Knowledge of Printing and/or Publishing and other related technicalities
• Knowledge of Corporate SOX/Internal documentation as it relates to specific responsibilities
• Strong organization skills, flexibility, attention to detail and decision-making skills
• Ability to multi-task, and work cooperatively with others including team members and/or customers
• Computer literacy with proven skills utilizing Microsoft Office products
• Must be able to read a standard ruler or tape measure

What we offer:

• Clean and safe work environment
• Work-life balance
• Growth and promotion opportunities
• Great culture and co-workers

Learn more at www.phoenixcolor.com. Phoenix Color provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.