Customer Service Representative - Acosta : Job Details

DESCRIPTION

Empower Field Teams and Represent Global Brands.

Premium is looking for an Internal Customer Service Representative to join our St. Louis, Missouri contact center, providing support to our field associates.

RESPONSIBILITIES

What you will do:

+ Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access.

+ Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.

+ Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.

+ Execute outbound calls to verify in-store compliance and review photos for quality checks.

+ Document and report all activity through Premium's online tracking system to maintain accurate records.

What's in it for you:

+ Enjoy a great team culture with fun internal events like Bring Your Dog to Work Day .

+ Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment.

+ Receive Premium-provided training to elevate your skills and expertise.

+ Grow with us-we love promoting from within and supporting career advancement.

QUALIFICATIONS

Ready to Join? Here's What We're Looking For:

+ High school diploma or equivalent required, with strong English reading and writing skills.

+ Experience in office or call center environments. Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset.

+ Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues.

+ Strong soft skills, including teamwork, adaptability, time management, and critical thinking.

+ Computer skills, including exposure to Microsoft Office Suite.

ABOUT US

Premium brings brands to life, engaging and exciting shoppers in-store and online for retailers like Walmart, Best Buy, Walgreens and dozens more in all retail channels.

When you work with Premium, you're gaining a strategic partner focused on crafting tailored retail solutions designed to win. Our people and technologies extend your reach to deliver the best customer experience while driving sales.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $15.00 - $16.00

Company: Premium Retail Services, LLC

Req ID: 2942