CUSTOMER SERVICE REPRESENTATIVE - PSC Group : Job Details

Customer Service Representative

Pittsburgh, PA

PSC Group is now hiring a Customer Service Representative to join our team at a safety-minded facility in Philadelphia, PA The ideal candidate will have strong communication skills, keen attention to detail, advanced computer skills in all facets, and demonstrates the ability to multi-task in a chemical plant environment

Work Schedule: Monday-Friday 10 am - 6pm with some Saturdays as required by workload

Job Duties & Responsibilities:

* Communicate directly with shippers (customers sending products to the rail terminal via railcar).

* Work in an industrial environment

* Process customer orders using various computer inventory systems and complete all necessary paperwork.

* Create and manage a daily load schedule

* Schedule motor carriers

* Verify work instructions via customer data sheets

* Red tag railcars if necessary

* Verify that motor carrier drivers are entered into the INA system prior to loading.

* Ensure proper weights of loads are met before releasing drivers and verify bill of laden

* Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system.

Job Qualifications:

* Prior experience utilizing SAP is preferred

* Prior experience working in a chemical plant, industrial or manufacturing work environment is a plus, but not required

* Must be able to follow OSHA safety standards and be safety conscious at all times

* Must be proficient in Microsoft Excel

* Must possess a valid Driver's License

* 18 years or older and legally able to work in the U.S.

* Stable work history with good references from past employers

* Pass a drug screen, physical, and background check

* PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.

Why join the PSC team?

* Founded in 1952, PSC' s longevity is rooted in our commitment to quality service, safety, environmental protection, and taking good care of our employees.

* PSC is the industry leader in product handling and site logistics services for refineries, chemical producers, and marine transportation providers.

* Check out our videos at