Customer Service Representative - Akkodis : Job Details

Akkodis is seeking a Customer Service Representative for a Contract job with a client in Tempe AZ . The candidate is responsible for providing primary telephone support to customers, vendors, and technicians while effectively resolving facility maintenance issues. Rate Range: $17/hour to $19/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Customer Service Representative job responsibilities include:

• Respond to incoming telephone calls from business customers and utilize judgment to assess facility maintenance requests.

• Generate work orders from customer calls and dispatch them through email, web, or fax within specified timelines.

• Identify and escalate high-priority work orders according to established account procedures.

• Collaborate with customers, vendors, facility managers, technicians, and management to ensure efficient handling of reactive maintenance work.

• Organize and prioritize work to meet or exceed performance standards, ensuring timely follow-up and reporting on work orders.

• Follow customer-specific policies and procedures while managing multiple customer interactions.

• Address customer inquiries and resolve issues with a professional and friendly demeanor, demonstrating excellent communication and listening skills.

• Ensure all documentation is completed accurately and on time, including work order follow-ups and reporting.

• Thrive in a fast-paced and changing environment, adapting responses to meet unique customer needs.

• Be flexible with availability to help staff at the Customer Solutions Centre operate around the clock as needed.

Desired Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.

• 2-3 years of office-based customer service or call center experience.

• Basic knowledge of facility maintenance services.

• Strong computer skills with proficiency in web-based applications and ability to type with at least 90% accuracy.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at himanshu.kumar@ akkodisgroup.com . Pay Details: $17.00 to $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance