Customer Service Representative - Commscope : Job Details

Are you passionate about providing an excellent customer experience and responsible for identifying potential issues and opportunities for improvement? If so, check out this role!

How You'll Help Us Connect the World

The Customer Experience Representative identifies customer requirements and works with the Sales, Customer Financial Services, Product Line Management, Business Ops and Manufacturing teams to support our customers in North America. We suggest opportunities to improve the quality and efficiency of our customer experience operation, and we are customer advocates supporting internal/external partner calls as well as handling the life cycle of the order from receipt to delivery to customer happiness. This position is on-site five days a week in either Claremont, NC or Shakopee, MN. Preference will be given to local canidates.

Required Qualifications for Consideration:

* College degree in business or two or more years of sales support, customer service or related experience

* Proficient with Microsoft Office 365 (Excel, Word, Outlook)

* Previous experience with an ERP system (SAP)

* Located in the central or eastern time zone

You Will Excite Us If You Have:

Good interpersonal communication skills, analytical abilities, detail-oriented, quality-focused, problem-solving skills,

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company's Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

What Happens After You Apply:

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