Customer Service Representative - NC Farm Bureau : Job Details

Description Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at North Carolina Farm Bureau Insurance! You'll be responsible for responding to customer inquiries, mitigating service problems, answering billing questions, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply. Responsibilities •Answer incoming calls on product and service questions, customer complaints and general customer inquiries. •Make sure each customer's needs/concerns are addressed with care and precision to achieve full customer satisfaction. •Create records of customer interactions and follow-up to ensure all questions and needs have been answered. •Interact with sales leads to maintain and improve service and product knowledge. •Communicate frequent customer suggestions to the team to troubleshoot. Qualifications •Must possess exemplary communication skills, organizational skills, and problem-solving skills •High school diploma, G.E.D., or equivalent •Strong knowledge of customer interface and interaction •Must be able to work Monday-Friday from 8am-5pm •No remote work available with this position